The ability to write a good bug report is so much more important than the bug report itself.Read more
Years ago, I lived in a small military town attached to a naval base. There were few ways for a civilian like myself to become employed on base, and the first one I latched onto was to get some sort of IT certification. I was good with computers, and I knew I wanted to work with them. So I looked up some certs, picked a few, got the books, and got to studying.Read more
Every problem is the same.
Rephrased: every problem can be solved in the same way.
Given any type of technical problem, there exists a finite and achievable set of actions you can perform to find the root cause of a problem. From there, you can eliminate or improve that problem.Read more